Passion Dental - Policies

Effective Date: 1 October 2025

Website:passiondental.com.au
Email: mernda@passiondental.com.au

1. Terms & Conditions

1.1 General Use

By accessing or using this website you agree to these Terms & Conditions.
Information is provided for general informational purposes only and is not a substitute for professional dental advice, diagnosis, or treatment.
We may update these Terms & Conditions periodically; continued use constitutes acceptance of changes.

1.2 Appointments and Cancellations

Appointments may be made by phone, online booking, or in person.
We request a 24 hours’ notice for cancellations or rescheduling.

1.3 Fees and Payments

Treatment fees are discussed prior to commencement; quoted prices are indicative and may vary by individual clinical requirements.
Payments are due at time of service unless otherwise arranged.
Accepted payment methods: HICAPS (health funds), EFTPOS, major credit cards, and cash.

1.4 Health Fund Claims

Health fund rebates depend on individual insurer policies; Passion Dental does not guarantee rebate amounts or eligibility.

1.5 Intellectual Property

All website content — text, graphics, images, logos, and layout — is the property of Passion Dental and may not be reproduced without written consent.

2. Privacy Policy

2.1 Commitment to Privacy

Passion Dental respects your privacy and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, store, disclose, and secure your personal and health information.

2.2 Information We Collect

Personal information: name, date of birth, contact details.
Health information: dental and medical history, treatment notes, imaging and clinical records.
Administrative information: billing, health fund details, Medicare where applicable.
Technical/online data: cookies, device and browser data, analytics and advertising identifiers.

2.3 How We Collect Information

Directly from you via phone, email, forms, online booking, and in-person consultations.
From third parties where permitted or required (e.g., laboratories, specialists, government bodies).
Automatically via website tracking technologies (cookies, Google Analytics, Meta Pixel) as described below.

2.4 Purposes of Collection and Use

Provide dental care, clinical assessment, and treatment planning.
Manage appointments, recalls, reminders, and follow-ups.
Process payments and health fund claims.
Improve clinical and administrative services and patient experience.
Conduct lawful marketing and communications where consented to.

2.5 Ad-Related Data, Cookies & Tracking

We use cookies and tracking technologies to analyse site usage and to support online advertising and remarketing.
Advertising tools we may use include Google Ads, Google Analytics, and Meta (Facebook/Instagram) Pixel.
These tools may collect non-identifiable device and browser information and advertising identifiers to show relevant ads and measure performance.
We do not use these tools to collect or transmit personally identifiable health records to advertising platforms.
You can manage or opt out of ad personalization via:

Google Ad Settings: https://adssettings.google.com/
Facebook Ad Preferences: https://www.facebook.com/adpreferences/ad_settings/

2.6 Disclosure and Third Parties

We share information only as necessary with:

Clinical staff, treating practitioners, and allied providers involved in your care.
Dental laboratories and specialists engaged for specific treatment.
Health funds or Medicare for billing and rebate processing.
Third-party service providers who support our operations (IT, cloud storage, booking platforms) under confidentiality arrangements.

We will not sell or rent your personal information to third parties.

2.7 Data Storage, Security & Retention

Personal and health information is stored securely using appropriate administrative, technical, and physical safeguards.
We implement access controls, encryption where appropriate, and secure backups.
Records are retained in accordance with applicable law and professional guidelines.

2.8 Access and Correction

You may request access to or correction of your personal information by contacting our Privacy Officer.
Contact: info@passiondental.com.au
We will respond to lawful requests in accordance with the Privacy Act and APPs.

3. Disclaimer

Content on this website is provided for general educational and informational purposes only and is not medical advice.
Individual outcomes will vary and depend on personal clinical circumstances.
Viewing information on this site or making an online enquiry does not create a dentist–patient relationship.
External links are provided for convenience; we are not responsible for their content or privacy practices.
To the fullest extent permitted by law, Passion Dental disclaims liability for any loss arising from reliance on website material.

4.1 Third-Party Services

We use third-party services to operate our website, booking, communications, analytics, and advertising.
Examples include Google Analytics, Google Ads, Meta Pixel, and booking platform providers.
Data collected by these services may be processed by the providers and stored outside Australia; their privacy policies apply to that processing.

4.2 Links to External Sites

Our website may link to external websites including our Google Business page and health fund portals.
We are not responsible for the practices or content of those sites; please review their policies separately.

5. Compliance & Professional Standards

5.1 Regulatory Compliance

Passion Dental operates in accordance with applicable Australian laws and standards including:

The Health Practitioner Regulation National Law
The Dental Board of Australia’s Code of Conduct
AHPRA advertising guidelines
The Privacy Act 1988 (Cth) and Australian Privacy Principles
Australian Consumer Law

5.2 Our Approach to Content and Advertising

We make every effort to ensure our website and related online materials are accurate, balanced, and consistent with current professional guidelines.
We do not intentionally publish content that could mislead, deceive, or create unrealistic expectations of outcomes.
The website and digital content are reviewed and updated regularly and we strive to maintain compliance with relevant laws, standards, and advertising codes.

5.3 Professional Representation

All practitioners referenced on this website are registered with AHPRA where required.
Any illustrative images or general descriptions are for informational purposes and do not guarantee clinical results.

6. Notices

Complaints & Feedback: We welcome feedback. Contact mernda@passiondental.com.au for complaints or feedback.
Accessibility: We aim for an accessible website; contact us if you encounter barriers and we will assist.
COVID-19 & Infection Control: We follow current public health guidance and professional infection control standards; specific operational measures are detailed on request.
Payment & Refund Policy: Refunds and payment terms are provided at time of booking/treatment and conform to Australian Consumer Law.